Kushfly Return Policy

Name: Kushfly Weed Delivery
Address: 7095 Hollywood Blvd, Los Angeles, CA, 90028, US
Telephone: +1-855-571-0420
Price range: $$
Rating: 4.9

1. Can I return or exchange products from Kushfly?

Due to the nature of our products, we cannot offer refunds or exchanges unless the product is defective or damaged. All returns or exchanges must be made within specific time windows, and the product must be unused and in its original packaging.
2. What if my order is missing or contains incorrect products?

Customers are required to verify the contents of their order with the driver before the delivery is completed. If anything is missing or incorrect, Kushfly office must be notified immediately by the driver. Refusing this verification process will waive the customer’s right to claim missing items. For patients located within the local delivery zones, missing items will be sent out ASAP. For customers in the same day or state delivery zone, redelivery of missing or incorrect items will be scheduled within 24 hours, and arrive within 1-3 business days.
3. How do I report a defective product?

If a product is defective, the Kushfly office must be notified within 72 hours of delivery to schedule a return or exchange without a redelivery fee. Claims made after 72 hours may not qualify for an exchange or return. For any claims after the 72-hour period, a redelivery fee may be required, or a store credit in the Kushfly account can be offered for future orders. Please note, exchanges are subject to inventory availability, and defects reported after this time may not be guaranteed replacement.
4. What if my vape, cartridge, or battery isn’t working?

All disposable vapes, cartridges, and batteries should be tested with the driver when they are delivered. If the item is confirmed to be non-working during the test, a free exchange will be arranged immediately. Customers may refuse the driver’s offer to test, but doing so may disqualify the possibility of future exchanges or returns. We do not accommodate exchanges on used products or products purchased more than 7 days prior.
5. What if my edible arrives damaged or melted?

If your edible arrives damaged or melted, please make a claim within 24 hours by providing a photo or video of the defective item. Claims made after this time may not be eligible for a refund or exchange. The original item must be returned unused and in its original packaging to be eligible for an exchange or a refund.
6. Can I return flowers?

There are no returns or exchanges on opened jars of flowers, whether partially consumed or not. Any concerns about the product must be addressed with the driver upon delivery. All sales are final on opened flower products.
7. What If my prerolls are clogged? Can I get a replacement?

Similar to flowers, there are no returns or exchanges on opened pre-rolls.
Pro Tip: If your infused joint becomes difficult to pull, try gently massaging near the filter or poking with a needle or paperclip while the joint is still lit. This helps improve airflow. It’s common for high-THC joints to get clogged because the cannabinoids in the flower turn into sticky resin when burned.
8. Can I return or exchange used items?

No, items that have been used are not eligible for returns or exchanges. Products must be returned in their original packaging and be unused to qualify.
9. How do I get a refund for a discount that was failed to apply on my order?

Refund claims related to discounts should be made through our customer service team immediately before the payment. If there’s a claim after the payment, our team will evaluate the situation and inform you about the claim status. Most claims are approved or denied within 24 to 48 hours, and eligible refunds will be processed back to the original payment method within 3 to 5 business days.
10. What should I know about edibles and their effects?

The effects of THC edibles may vary based on factors such as your tolerance, metabolism, diet, and the timing of your dose. To find out how a specific edible works for you, we recommend only opening one pack at a time and testing in different conditions. We do not accommodate refunds or exchanges for products that are claimed to be ineffective.
11. How long does it take to process my refund or exchange?

Most claims are processed within 24 to 48 hours. For eligible refunds, funds will be deposited back to your original payment method within 3 to 5 business days.
12. How can I contact Kushfly for support?

You can reach our customer support team via email at [email protected] or by phone at 855-571-0420 for any questions or issues related to your order.