Kushfly Return Policy

Kushfly Return Policy

• 1. Can I return or exchange products from Kushfly?

  Due to the nature of our products, we do not accept returns. If a product arrives defective, damaged, or isn’t what you ordered, report it from My Account › Orders › Get help and we’ll resolve it with a replacement or store credit. Claims must be made within the time windows below.

• 2. What if my order is missing or contains incorrect products?

  Please check the contents of your order with the driver before the delivery is completed. If anything is missing or incorrect, report it right away from My Account › Orders › Get help and choose Wrong or Missing Item. Refusing the verification with the driver may waive your right to claim missing items. For local delivery zones, missing items are sent out ASAP. For same-day or statewide shipping, redelivery is scheduled within 24 hours and arrives within 1–3 business days.

• 3. How do I report a defective product?

  Report it within 72 hours of delivery from My Account › Orders › Get help. The Help Center walks you through quick fixes first — many “dead” devices are a charging or airflow issue — and if the product is faulty we’ll replace it or issue store credit, with no redelivery fee. Claims made after 72 hours are reviewed case by case; a redelivery fee may apply or store credit may be offered instead. Replacements are subject to inventory availability.

• 4. What if my vape, cartridge, or battery isn’t working?

  Test disposable vapes, cartridges, and batteries with the driver when they are delivered. If an item is confirmed non-working during the test, a free exchange is arranged immediately. If a problem shows up later, report it from My Account › Orders › Get help and choose Defective Vape or Cartridge. We do not replace used products or products purchased more than 7 days prior.

• 5. What if my edible arrives damaged or melted?

  Report it within 24 hours from My Account › Orders › Get help, choose Something’s Wrong With an Item, and attach a photo or video. Melted or heat-affected items are covered. Claims made after 24 hours may not be eligible.

• 6. Can I return flowers?

  There are no returns or exchanges on opened jars of flowers, whether partially consumed or not. Any concerns about the product must be addressed with the driver upon delivery. All sales are final on opened flower products.

• 7. What if my prerolls are clogged? Can I get a replacement?

  Similar to flowers, there are no returns or exchanges on opened pre-rolls.
  Pro Tip: If your infused joint becomes difficult to pull, try gently massaging near the filter or poking with a needle or paperclip while the joint is still lit. This helps improve airflow. It’s common for high-THC joints to get clogged because the cannabinoids in the flower turn into sticky resin when burned.

• 8. Can I get help with a used item?

  No. Items that have been used are not eligible for replacement or store credit, except a device confirmed faulty as described above.

• 9. A discount failed to apply on my order. What do I do?

  Tell our customer service team before paying if a discount didn’t apply. If you notice it after payment, report it from My Account › Orders › Get help or contact customer service; our team will review it and let you know the outcome, usually within 24 to 48 hours.

• 10. What should I know about edibles and their effects?

  The effects of THC edibles vary with tolerance, metabolism, diet, and the timing of your dose. To find out how a specific edible works for you, open one pack at a time and test in different conditions. We do not offer replacements or store credit for products claimed to be ineffective.

• 11. How long does it take to resolve my claim?

  Most claims are decided within 24 to 48 hours. You can follow the status under Help Center in your account, and we email you when it’s decided. Approved claims are resolved with a replacement or store credit added to your Kushfly wallet.

• 12. How can I contact Kushfly for support?

  For anything about an order, the fastest route is My Account › Orders › Get help. You can also reach our customer support team at [email protected] or by phone at 855-571-0420.