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Prop. 65 Warning: Products sold on this website may contain harmful chemicals, including tobacco, which are known to the state of California to cause cancer, birth defects or other reproductive harm.

*The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product.

For more information go to www.p65warnings.ca.gov

• 1. Can I return or exchange products from Kushfly?

  Due to the nature of our products, we cannot offer refunds or exchanges unless the product is defective or damaged. All returns or exchanges must be made within specific time windows, and the product must be unused and in its original packaging.

• 2. What if my order is missing or contains incorrect products?

  Customers are required to verify the contents of their order with the driver before the delivery is completed. If anything is missing or incorrect, Kushfly office must be notified immediately by the driver. Refusing this verification process will waive the customer’s right to claim missing items. For patients located within the local delivery zones, missing items will be sent out ASAP. For customers in the same day or state delivery zone, redelivery of missing or incorrect items will be scheduled within 24 hours, and arrive within 1-3 business days.

• 3. How do I report a defective product?

  If a product is defective, the Kushfly office must be notified within 72 hours of delivery to schedule a return or exchange without a redelivery fee. Claims made after 72 hours may not qualify for an exchange or return. For any claims after the 72-hour period, a redelivery fee may be required, or a store credit in the Kushfly account can be offered for future orders. Please note, exchanges are subject to inventory availability, and defects reported after this time may not be guaranteed replacement.

• 4. What if my vape, cartridge, or battery isn’t working?

  All disposable vapes, cartridges, and batteries should be tested with the driver when they are delivered. If the item is confirmed to be non-working during the test, a free exchange will be arranged immediately. Customers may refuse the driver’s offer to test, but doing so may disqualify the possibility of future exchanges or returns. We do not accommodate exchanges on used products or products purchased more than 7 days prior.

• 5. What if my edible arrives damaged or melted?

  If your edible arrives damaged or melted, please make a claim within 24 hours by providing a photo or video of the defective item. Claims made after this time may not be eligible for a refund or exchange. The original item must be returned unused and in its original packaging to be eligible for an exchange or a refund.

• 6. Can I return flowers?

  There are no returns or exchanges on opened jars of flowers, whether partially consumed or not. Any concerns about the product must be addressed with the driver upon delivery. All sales are final on opened flower products.

• 7. What If my prerolls are clogged? Can I get a replacement?

  Similar to flowers, there are no returns or exchanges on opened pre-rolls.
  Pro Tip: If your infused joint becomes difficult to pull, try gently massaging near the filter or poking with a needle or paperclip while the joint is still lit. This helps improve airflow. It’s common for high-THC joints to get clogged because the cannabinoids in the flower turn into sticky resin when burned.

• 8. Can I return or exchange used items?

  No, items that have been used are not eligible for returns or exchanges. Products must be returned in their original packaging and be unused to qualify.

• 9. How do I get a refund for a discount that was failed to apply on my order?

  Refund claims related to discounts should be made through our customer service team immediately before the payment. If there’s a claim after the payment, our team will evaluate the situation and inform you about the claim status. Most claims are approved or denied within 24 to 48 hours, and eligible refunds will be processed back to the original payment method within 3 to 5 business days.

• 10. What should I know about edibles and their effects?

  The effects of THC edibles may vary based on factors such as your tolerance, metabolism, diet, and the timing of your dose. To find out how a specific edible works for you, we recommend only opening one pack at a time and testing in different conditions. We do not accommodate refunds or exchanges for products that are claimed to be ineffective.

• 11. How long does it take to process my refund or exchange?

  Most claims are processed within 24 to 48 hours. For eligible refunds, funds will be deposited back to your original payment method within 3 to 5 business days.

• 12. How can I contact Kushfly for support?

  You can reach our customer support team via email at [email protected] or by phone at 855-571-0420 for any questions or issues related to your order.

• • 1. Introduction

Welcome to [Kushfly.com] (“Website”). By becoming a member and using our services, you agree to comply with and be bound by the following Membership Agreement (“Agreement”). Please review the following terms carefully. If you do not agree to these terms, you should not become a member or use our services.

• • 2. Eligibility

To become a member, you must be at least 21 years of age and present in California. By registering, you represent and warrant that you meet these eligibility requirements.

• • 3. Membership Registration

To access certain features of the Website, you must register for an account. When registering, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You further agree to maintain and promptly update your information to keep it accurate, current, and complete. If you provide any information that is inaccurate, not current, or incomplete, we may suspend or terminate your account.

• • 4. Compliance with Local Laws

You acknowledge that the possession, use, cultivation, distribution, and sale of cannabis are subject to various laws, rules, and regulations. You agree to comply with all applicable federal, state, and local laws, rules, and regulations related to cannabis.

• • 5. No Sales Disclaimer

Our Website and services do not facilitate the sale or distribution of cannabis products. We do not grow, distribute, or sell cannabis. Any products listed on our Website are offered by third-party sellers, and the prices indicated are suggested donations. These suggested donations are intended to cover the costs associated with the procurement and handling of the products. Any transactions made through our Website are solely between you and these third-party sellers, and we disclaim any responsibility or liability related to such transactions.

• • 6. Member Responsibilities

As a member, you agree to:

• • • Use the Website and services only for lawful purposes.
    • Not engage in any illegal activities, including the sale or distribution of cannabis products.
    • Be solely responsible for your own actions and any transactions you engage in.
    • Indemnify and hold harmless the Website, its owners, operators, affiliates, and partners from any claims, damages, or liabilities arising from your use of the Website or any transactions you engage in.
    7. Non-Law Enforcement Representation

By becoming a member, you affirm and certify that you are not a law enforcement officer, nor are you an agent or affiliate of law enforcement. You further affirm that you are not accessing the Website or our services for the purpose of gathering information to be used in any investigation or litigation against the Website, its owners, operators, affiliates, or partners. Misrepresentation of this status will be considered a breach of this Agreement and may result in the termination of your membership and access to the Website.

• • 8. Acceptance of Marketing Communications

By becoming a member and providing your phone number and email address, you consent to receive marketing communications from us. These communications may include marketing emails, text messages, phone calls, and traditional mail. You acknowledge that these communications are intended to inform you about our services, promotions, and other relevant information. You can opt out of these communications at any time by following the unsubscribe instructions provided in the communications or by contacting us directly. Kushfly reserves the right to share their customers email address with its partner company, Juicefly.

• • 9. Limitation of Liability

To the fullest extent permitted by law, the Website, its owners, operators, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Website or any transactions you engage in.

• • 10. Termination

We reserve the right to suspend or terminate your membership and access to the Website at our sole discretion, without notice or liability, for any reason, including if we believe you have violated this Agreement.

• • 11. Changes to the Agreement

We may modify this Agreement at any time. We will notify you of any changes by posting the new Agreement on the Website. Your continued use of the Website after such modifications will constitute your acknowledgment of the modified Agreement and your agreement to abide and be bound by the modified Agreement.

• • 12. Governing Law

This Agreement and any disputes arising out of or related to the Website or services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

• • 13. Contact Information

If you have any questions about this Agreement, please contact us at [email protected]. By becoming a member, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
Kushfly.com Effective Date: 05/21/2024

KUSHFLY RETURN POLICY

• • 1. Kushfly must be alerted within a 24-hour window from the delivery time, if anything is missing from the order. For any defective product, Kushfly must be notified within a 72-hour window.
    2. All non-working cartridges and batteries will be asked to be tested with the driver when the items are first delivered. To claim a free exchange for a non-working battery or a cartridge, the test has to be done during the first delivery. If a non-working item is confirmed in the test, a free exchange will occur immediately. Otherwise, the exchange will be done with the patient’s next order, or a delivery fee will be asked if the patient asks for an immediate exchange. The exchange items will be tested before the replacement takes place.
    3. All exchanges or returns must be returned with the item’s original packaging.
    4. Missing items will be sent out immediately when the patient is located within the area from our 45 to 60min free delivery zone. For patients located a greater distance, we will deliver the missing item at most in 24 hours.